Ten Questions Every Adjuster Should Ask!

Have you ever wondered if the drying contractormore water.
you were working with on a water damage claimIn 2005 the Phoenix Corporation came out with a
REALLY KNOWS what they were doing and whyLow Grain Refrigerant that can also operate
they are doing it?efficiently in high heat. The Phoenix 200 HT. This is
If you haven't, YOU SHOULD!the most efficient refrigerant dehumidifier on the
There is one way to make sure the dryingmarket today. In May 2006 Phoenix introduced a
contractors you work with on your losses knowperformance amplifier that will sit on top of their
what they are doing... See how they answer200 Max's and 200 HT's. The performance
these questions!amplifier will increase the efficiency of the
1. What extraction tool do you use?o When?dehumidifier from 40 to 400%. These two new
There are many different kinds of extractionproducts together will allow us to dry structures
tools. The most common is the "carpet cleaningeven faster than we were before and tear up
wand". This wand comes with all truck mountedless of the structure in the process.
units when they are bought so naturally it is the4. Desiccant dehumidifiers - take water out in the
most popular. If you are going to dry the carpetform of a gas. Desiccants work best outside the
and pad in place, you must have a self-propelleddrying chamber and in cold temperatures.
extractor that you ride. The carpet cleaning wandDesiccants do not work well in high temperatures.
is only effective on glue down carpet. It is easierThey can pull the grains of moisture down to
to extract then to evaporate and this is why the10-15 gpp's or lower. Most desiccants used in the
extraction tool is so important.restoration industry contain silica gel. This is a
2. How many CFM does your truck mount /highly absorbent compound. Desiccants work well
portable extraction unit have?when drying a crawl space, wood floor, large
Either a truck mount unit or a portable extractionstructure, etc. When drying a crawlspace with a
unit that can outperform a truck mount isdesiccant then you would never want to positively
preferable. It is also important to know that forpressure the crawlspace. Since desiccants can be
every foot of 2" vacuum hose you haveset up positive, negative, or neutral you must
connected you lose 1 CFM. Water should never beknow how and why to set one up properly. Even
extracted with a 1 ½" hose. When thethough there is no better dehumidifier than a
hose is reduced by ½" the amount ofdesiccant only about 1% of the drying companies
vacuum is reduced by 1/3. This is very criticalown any. There are three main reasons:o The
when trying to dry the carpet and pad in place.cost of buying a desiccant is generally much more
Any reduction in vacuum will reduce the amountexpensive than the cost of several refrigerants.o
of water that is pulled out. This will furtherThe electrical requirements are usually such that
increase the drying time.they require an electrician for hook up.o The time
NOTE: IT IS 500% EASIER TO EXTRACT THANit takes to set up a desiccant is greater than the
IT IS TO EVAPORATE!time it takes to set up a refrigerant dehumidifier.
3. When do you float carpet and why do you6. How do you determine how much
need to float carpet?o If leaving the carpet in adehumidification you need?
structure, how do you dry it?First of all, we like to create as small of a drying
Floating carpet can cause it to delaminate or tochamber as possible so that we can use the least
fray at the edges. If carpet is allowed to bounceamount of equipment possible. This is done by the
up and down on the tack strip, the edges will frayfollowing:o Closing doorso Putting up Plastic to
and you just bought carpet. What if yourseparate areaso Make sure all doors and windows
restoration company could dry carpet and pad inare closed
place and reduce the cost of your claims.After making a drying chamber then figure up the
Reducing the cost of your claims is our goal. Sinceamount of cubic feet of air to be dried. You can
carpet and pad is the majority of the cost onthen determine what size and how many
many claims, by drying the carpet and pad indehumidifiers will be necessary to dry the job.
place along with the rest of the structure, we canThere is a chart included on the next page that
drastically reduce the cost of your claims.has the formula for figuring how many
Floating the carpet is a thing of the past anddehumidifiers and what style are needed.
should almost never be done. It will actually slow7. How do you determine how many fans are
down the drying time by floating the carpet.needed on a job?
4. When is carpet most susceptible toFans should be placed every 12 -16 feet in a
delamination?o Wet or dry?circular motion around the room. They should be
Most of the time, delaminated carpet is the resultplaced as close to the wall as possible at a 45
of the way it is handled while wet. Carpet is 70 -degree angle. Doors should be removed from the
80% weaker when it is wet and thus it canhinges so that air circulation does not get trapped
delaminate very quickly in a water damagebehind the door. When carpet is involved one fan
situation. If the carpet and pad are left down tocan be placed in the middle of the room on a
dry and not disturbed, the chances of delaminationstand pointing down.
are almost none. There have been tests done by8. What type of meters are used?o Floorso
the carpet mills that show after a carpet hasSub-floorso Wallso Psychrometric Readingso
been wet and dried, in a reasonable amount ofInfrared Thermometer
time, the carpet is actually stronger than before.There are a variety of meters on the market
5. What kind of dehumidifier(s) do you use?o Andtoday. You can test building materials with pinless
why?meters or meters that have pins. The pinless
There are four different types of dehumidifiersmeters are preferable because they do not
used in the restoration industry. In my opinion,damage the wall in the process of checking for
only two of them can actually dry a structuremoisture. There are also various other meters
rapidly. If one of the first two style ofsuch as infrared thermometers, hygrometers,
dehumidifiers are used it is a waste of money andmoisture probes for carpet, hammer probes for
time.checking wood floors, etc. A good drying
1. Standard Refrigerants - Homeowners andcontractor will have many different types of
professionals, in some cases, use low capacitymeters and will know how to use them.
standard refrigerants. They are not built for the9. Do you use psychrometrics on EVERY drying
excessive transportation involved in commercialjob?o If so, what does psychrometry tell you
usage. When temperatures drop below 68°F,about your job?
ice will start to form on the coils, as theUsing psychrometrics on EVERY drying job will tell
temperature drops, eliminating anyyou if the job is set up to dry. It will not tell you
dehumidification. These dehumidifiers are onlyif it is dry or not. If you are keeping a
capable of pulling the grains of moisture inside thepsychrometric chart on every job it will tell you
drying chamber down to 55-60 gpp's (grains ofmany different things:o Whether or not the
moisture per pound of air). At this point,dehumidifiers are pulling water and functioning
dehumidification will stop. The energy efficiency isproperlyo If you have a drying chambero If you
about 2-3 pints per kilowatt.have enough equipmento Whether or not the A
2. Conventional Refrigerants - ConventionalC is pulling watero Shows how the equipment is
refrigerants have a "defrost" cycle. Heat pipes inperforming in relation to what is happening outside
this refrigerant are a pair of coils sandwichedand in the unaffected areas
around the evaporator of a refrigeration system.10. If there is moisture under vinyl, how do you
They contain refrigerant and transfer heat arounddry it?o How do you dry behind vinyl wallpaper or
the evaporator without the use of compressorsa vinyl floor?
or capillary tubes to prevent icing. The warm airTo dry the floor under the vinyl most of the
that enters the evaporator is cooled by the firsttimes it is necessary to remove the vinyl. To dry
heat pipe. This absorbed heat travels to thethe wall behind vinyl wallpaper, most of the time
second heat pipe, which is cooled by the airyou will need to remove it. However, sometimes
leaving the compressor. All this means is that theyou can get to the wall by removing the
dehumidifier will not freeze up in temperatures asbaseboards and blowing air up in the wall. It will
low as 33°F. They work exactly like aeven dry faster if you are able to let the air out
standard refrigerants otherwise. They also, canat the top of the wall. This will allow the wet air
only pull the gpp's down to 55-60.out of the wall while you are blowing in more dry
3. Low Grain Refrigerants (LGR) - The incomingair from the bottom, thus drying the wall
air is pre-cooled by re-directing air leaving theextremely fast.
evaporator back through the inlet air chamber.BONUS:
This pre-cooling is what makes LGR's work soHow often do you check your water damage
efficiently. The heat transfer is accomplishedjobs?
without additional energy consumption. LGR's pullIt is important to check the jobs at least once
the grains of moisture down to 32-35 gpp's. Theyevery 24 hours. There will be fans that need to
also contain a defrost cycle. There are two typesbe moved around and questions from the
of LGR's on the market today. Heat pipe designhomeowner that need to be addressed. We
with an energy efficiency of 3-5 pints/kilowattcheck all water damage jobs at least once a day.
and the recuperative design with an energyThis includes weekends and holidays. Jobs that are
efficiency of 5-7 pints/kilowatt. As you can tell,close to us will sometimes be checked two or
the recuperative design is much more efficient inthree times a day. These jobs usually dry faster
the amount of energy it pulls and in the amountthan a job across town. If a company does
of water it pulls. The LGR's with the recuperativenothing else we have previously discussed they
design will actually pull less electricity than mostcan still speed up the job by just checking it
conventional dehumidifiers, blow more air, and pullevery day.